Once you're clear on vision, it impacts every other initiative and area of ministry.
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See that Guest approaching? As they draw closer, there is no more important person in the world. It’s time to move from proximity to presence.
Are you using these 10 better practices for effective guest response?
Trojan Mice – small, yet impactful, examples with tangible value – may just be the quickest way to successful adoption of the Guest Experience strategy and to transformation success.
Grand piano lids are alike to the priority of the customer in an organization.
Mise-en-place as a simple guide to focusing your actions and accomplishing your work is a necessary first step on the way to an exceptional guest experience.
Read a note from Will Mancini welcoming you to the Vision Room and pointing some key features designed just for you.
There’s something about inviting our guests that makes us take notice of all the guests. When our friends show up, things get personal.
An emotional connection with your Guest is the most potent and influential connection possible.
The three keys to customer experience success are consistency, consistency and consistency.
How does “Place” deliver an exceptional Guest Experience? The better question is, how does it not?
The Golden Rule perpetuates inside-out thinking, while the Platinum Rule inspires outside-in thinking.
It’s always disappointing when you invite someone, and they won’t come, but it’s devastating when someone does come, but because of their experience won’t come back.
The single greatest sacrifice we can make for our guests: Brokering bad moments so they don’t have to experience them.
Too many leaders hold a few damaging core beliefs that simply aren’t true.
Designing Guest Experiences is more important than delivering guest services.
Generosity results from a reorientation in our thinking about how we find contentment in life.
What if your financial goals unintentionally create shame, guilt, discouragement, or even false gods?
Regardless of the amount of work required, whether it’s one ministry area or the entire congregation, there are three must-haves of every church revitalization.
What if two days with your team could change the trajectory of your church?
A healthy staff can handle difficulties, recognize problems and solve them. It has built-in systems to restore the condition back to health.