Jeff Kober
Writer. Columnist. Speaker. Facilitator. Trainer. Coach. And the thought leader in best-of-Disney practices. For nearly 35 years, Jeff has delivered development and training solutions for the private, public and non-profit sectors. He has facilitated hundreds of programs and delivered keynote addresses to scores of clients as diverse as General Electric, the U.S. Postal System, Federal Express, and the City of New York. Topics have ranged from leadership to performance accountability, from customer service to team building. Jeff’s consultant activities were previously associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university. While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of those programs were later introduced in the successful business book, Be Our Guest: Perfecting the Art of Customer Service, with a forward by former Disney CEO, Michael Eisner. Jeff continues to be the thought leader in sharing best practices of the Walt Disney Companies for corporations worldwide. He hosts DisneyatWork.com, with blog posts and podcasts featuring ideas on life & work from the “Happiest Place on Earth.” Many of those stories and concepts have been penned into four best-in-business books on the house of the mouse: Disney, Leadership and You; Lessons From Epcot: In Leadership, Business and Life:Disney’s Hollywood Studios: From Show Biz to Your Biz; and The Wonderful World of Customer Service at Disney. Beyond Disney, Jeff emphasizes best practices from a range of amazing organizations. Jeff is a partner and CEO of World Class Benchmarking, which provides a programming series that benchmarks many of America’s greatest corporations. Along with his business partner, Mark David Jones, he has co-authored Lead With Your Customer now in its 2nd edition. It showcases scores of examples of how private, public and non-profit world-class organizations have transformed their culture and brand into world-class excellence.

Welcoming Well Must Include These People

It’s easy to forget when designing a great experience the importance of what the team member brings. Team members bring the story to life.

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Recent Comments
comment_post_ID); ?> I agree 100%, you can tell if a church is doing this it grows, if there's no growth there's poor leadership..
— Dennis Whiterock
comment_post_ID); ?> Great work Bubba! Its exciting to see how God has blessed your faithfulness over your lifetime into remarkable, fruitful, Kingdom expansion! Jesus DID say, "without Me you can do nothing!" (John 15:5). No surprise that He rewards "thick and thin" prayer with great fruitfulness! :)
— Mike Taylor
comment_post_ID); ?> I loved this presentation. It helped greatly as I organized an Outreach Ministry of The Shepherds Care. Thank you. Esther Callaham Mahgoube Emmanuel Pentecostal Church New Jersey
— Esther Mahgoube

Clarity Process

Three effective ways to start moving toward clarity right now.