Writer. Columnist. Speaker. Facilitator. Trainer. Coach.
And the thought leader in best-of-Disney practices.
For nearly 35 years, Jeff has delivered development and training solutions for the private, public and non-profit sectors. He has facilitated hundreds of programs and delivered keynote addresses to scores of clients as diverse as General Electric, the U.S. Postal System, Federal Express, and the City of New York. Topics have ranged from leadership to performance accountability, from customer service to team building.
Jeff’s consultant activities were previously associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university. While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of those programs were later introduced in the successful business book, Be Our Guest: Perfecting the Art of Customer Service, with a forward by former Disney CEO, Michael Eisner.
Jeff continues to be the thought leader in sharing best practices of the Walt Disney Companies for corporations worldwide. He hosts DisneyatWork.com, with blog posts and podcasts featuring ideas on life & work from the “Happiest Place on Earth.” Many of those stories and concepts have been penned into four best-in-business books on the house of the mouse: Disney, Leadership and You; Lessons From Epcot: In Leadership, Business and Life:Disney’s Hollywood Studios: From Show Biz to Your Biz; and The Wonderful World of Customer Service at Disney.
Beyond Disney, Jeff emphasizes best practices from a range of amazing organizations. Jeff is a partner and CEO of World Class Benchmarking, which provides a programming series that benchmarks many of America’s greatest corporations. Along with his business partner, Mark David Jones, he has co-authored Lead With Your Customer now in its 2nd edition. It showcases scores of examples of how private, public and non-profit world-class organizations have transformed their culture and brand into world-class excellence.