Welcoming Well Must Include These People
by: Jeff Kober
It’s easy to forget when designing a great experience the importance of what the team member brings. Team members bring the story to life.
ABOUT JEFF KOBER
Writer. Columnist. Speaker. Facilitator. Trainer. Coach.
And the thought leader in best-of-Disney practices.
For nearly 35 years, Jeff has delivered development and training solutions for the private, public and non-profit sectors. He has facilitated hundreds of programs and delivered keynote addresses to scores of clients as diverse as General Electric, the U.S. Postal System, Federal Express, and the City of New York. Topics have ranged from leadership to performance accountability, from customer service to team building.
Jeff’s consultant activities were previously associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university. While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of those programs were later introduced in the successful business book, Be Our Guest: Perfecting the Art of Customer Service, with a forward by former Disney CEO, Michael Eisner.
Jeff continues to be the thought leader in sharing best practices of the Walt Disney Companies for corporations worldwide. He hosts DisneyatWork.com, with blog posts and podcasts featuring ideas on life & work from the “Happiest Place on Earth.” Many of those stories and concepts have been penned into four best-in-business books on the house of the mouse: Disney, Leadership and You; Lessons From Epcot: In Leadership, Business and Life:Disney’s Hollywood Studios: From Show Biz to Your Biz; and The Wonderful World of Customer Service at Disney.
Beyond Disney, Jeff emphasizes best practices from a range of amazing organizations. Jeff is a partner and CEO of World Class Benchmarking, which provides a programming series that benchmarks many of America’s greatest corporations. Along with his business partner, Mark David Jones, he has co-authored Lead With Your Customer now in its 2nd edition. It showcases scores of examples of how private, public and non-profit world-class organizations have transformed their culture and brand into world-class excellence.
Most Popular
Recent Comments
comment_post_ID); ?>
Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked.
I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
comment_post_ID); ?>
Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
comment_post_ID); ?>
Amen!!
Clarity Process
Three effective ways to start moving toward clarity right now.
