ABOUT ANNETTE FRANZ

Annette Franz
Annette Franz is an internationally recognized customer experience thought leader, coach, consultant, and speaker. She’s on the verge of publishing her first book about putting the “customer” into customer experience. Stay tuned for that! Annette is active in the Customer Experience Professionals Association (CXPA), as: an Executive Officer on the Board of Directors, a CX Expert, and a CX Mentor. And she is a Certified Customer Experience Professional (CCXP). She is also an official member of the Forbes Coaches Council, an invitation-only community for successful business and career coaches. Members are selected based on their depth and diversity of experience.

How to Put People Before Programs

If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first thing you have to look at is your organization’s culture.

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Team Alignment: 6 Actions Necessary to Create a Positive Ministry Team Experience

There is a clear linkage between the team member experience and the Guest experience in your church.

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Recent Comments
comment_post_ID); ?> Excellent information, thank You
 
— Thomas TC Gotcher
 
comment_post_ID); ?> […] source: https://www.visionroom.com/leadership-and-the-power-of-listening/ […]
 
— Bolstering your Leadership Armoury-Part 2- Leadership series – Toyer M–All things testing
 
comment_post_ID); ?> good article. Where I would take exception in the seeming negativity to plant a church more organically/biblically through missional communities due to the slowness of growth. I think that's the problem with church planting in the US today is that speed of numerical growth has taken priority over true and authentic spiritual growth
 
— evansavage1
 

Clarity Process

Three effective ways to start moving toward clarity right now.