20 Traits of Great Guest Experience Leaders
Guests can tell when an organization is focused on providing a great experience and that attitude is reflected in their people.
ABOUT BLAKE MORGAN
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience technology. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” Blake is adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter and their two dogs.
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I agree 100%, you can tell if a church is doing this it grows, if there's no growth there's poor leadership..
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Great work Bubba! Its exciting to see how God has blessed your faithfulness over your lifetime
into remarkable, fruitful, Kingdom expansion! Jesus DID say, "without Me you can do nothing!" (John 15:5). No surprise that He rewards "thick and thin" prayer with great fruitfulness! :)
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I loved this presentation. It helped greatly as I organized an Outreach Ministry of The Shepherds Care.
Thank you.
Esther Callaham Mahgoube
Emmanuel Pentecostal Church
New Jersey
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