Smiling is Not Enough: The Top Ten Mistakes Your Volunteers Make Welcoming Guests at Church

The team at Auxano enjoys playing the role of “secret worshipper” when we take a church through our visioning process called the Vision Pathway.  We call it a Guest Perspective Evaluation.

WMGuestServices

As I prepare to debrief a church again tomorrow, I want to share some general insights on welcoming ministry and hospitality for guests.

Here are the top ten mistakes I see when volunteers are helping me as a first time guest:

#1   Volunteers have not thought in advance about my next step as a guest so they don’t know how to guide the conversation with me.

#2   Volunteers  are talking with friends and don’t notice me.

#3   Volunteers are doing task work and are not available or responsive the moment I show up.

#4   Volunteers generally hesitate when I initiate with a question.

#5   Volunteers don’t know where the most pertinent information is located.

#6   Volunteers  tell me what to do with no information or tools or other people to help me.

#7   Volunteers generally look preoccupied, distracted or unsure of themselves in their non-verbals even when being friendly.

#8   Volunteers are unaware of the basic “how to” questions for checking-in children of every age.

#9   Volunteers don’t introduce me to others at the church.

#10 Volunteers gave me written information that is not important, pertinent or strategic (sending me on a bee-line to the trash can).

If you want more resources on welcoming ministry and church guest services, check out additional information on VisionRoom.com and follow Bob Adams who works as Auxano’s Vision Room Curator and Guest Services maven. Here is a list of resources on his blog and a recent post on Where Does Your Guest Experience Start?

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ABOUT THE AUTHOR

Will Mancini

Will Mancini

Will Mancini wants you and your ministry to experience the benefits of stunning, God-given clarity. As a pastor turned vision coach, Will has worked with an unprecedented variety of churches from growing megachurches and missional communities, to mainline revitalization and church plants. He is the founder of Auxano, creator of VisionRoom.com and the author of God Dreams and Church Unique.

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comment_post_ID); ?> Are there any reliable statistics about the percentage of church plants that fail after 3 years in the US?
 
— Jon Moore
 
comment_post_ID); ?> I am a senior citizen who has lived in many areas of the US, the farthest south being Virginia DC area. There are several church plants in the area--some failed, some doing well. One of the sadist failures was a plant in NW Washington near a large Presbyterian Church (I had been an elder in the church, so I knew the area) where changes in church doctrine was driving many away from the PCUSA churches. There were many mature Christians who lived in the area who were very willing to participate and give generously to the church. Its failure was a loss. The pastor and his wife lived in a VA suburb, wanted something that would appeal to their tastes, which included "praise music". There was a professional piano teacher and several people who had sung in choirs in the area. Their suggestions were completely ignored. Forget that there was joyous participation in singing hymns and silence by many for the praise music. The experienced church leaders that were attending were expected to seek the wisdom of the pastor who did not live in the area rather than have any role in leadership. There is another church plant in Northern Virginia that seems to be going the same way. My take: the pastors should get past their high-school and college days culture and get to know and appreciate the people of the community. Do not try to reproduce Intervarsity or Campus Crusade. Hymns are not a sin and "uneducated" (never graduated from college) should not be ignored as uninformed or stupid. People who have served in and/or live in the area are needed in leadership and not just to serve coffee and give. We all need to pray together and serve God in the community in which there is to be a plant. Glenna Hendricks
 
— Glenna Hendricks
 
comment_post_ID); ?> I like it Mac and do agree with your opinions on the matter. Thanks much
 
— winston
 

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