6 Actions for Calling First Time Guests

Phone calls are an important connection point with church guests. Not all guests will give you their phone numbers. For those who do, here are some guidelines to consider.

What to Do When Calling Church Guests

Clearly identify yourself. Make sure you mention your name and the name of your church. It’s easy to forget this step!

Double-check the name of the person you are calling. I tend to make my phone calls in batches. After I’ve made several phone calls, I can lose track who I am calling. When I’m making several phone calls in a row, I’ll write the name of the person on a Post-It Note and have it right in front of me. For each call, I’ll use a fresh Post-It Note.

Ask how you can serve them. You should ask every guest if you can help them. People new to the community need help with local connections. People with life changes often have spiritual questions.

Ask if they have prayer requests. One of the best ways a church can serve a guest is through prayer. Always ask guests how you can pray for them.

Ask if they have any questions about the church. Some guests have questions. Most will not ask unless you prompt them. Encourage guests to ask questions. Through the pattern of questions people ask, you’ll learn something about your guests and your church.

Be kind, be brief, and call at a convenient time. Kindness and brevity are a must. Also, early morning calls and late evening calls are ill-advised.

What Not to Do When Calling Church Guests

Don’t wait to follow-up. Call within the week of a guest’s visit. A Sunday visitor should receive a phone call by Wednesday, Thursday at the latest.

Don’t ask personal questions. There is a time and place for questions like, “Where do you work?” A phone call with a first-time guest is not one of those occasions.

Don’t use pressure as a tactic. With church guests, you’re not closing a deal. Rather, you should look for avenues to serve them. Aggressiveness is unnecessary and will scare away most people.

Don’t attempt to tell jokes. It’s awkward. Not many people can land a good joke over the phone with someone they don’t know.

The phone call is one means of communication with church guests. You should also write a letter and send an email if you have the contact information. My church now asks for social media handles from our guests as well. Contact someone two or three times, spread out over a couple of weeks. With your phone calls, follow this list of things to do and not to do.

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Sam Rainer III

Sam serves as lead pastor of West Bradenton Baptist Church. He is also the president of Rainer Research, and he is the co-founder/co-owner of Rainer Publishing. His desire is to provide answers for better church health. Sam is author of the book, Obstacles in the Established Church, and the co-author of the book, Essential Church. He is an editorial advisor/contributor at Church Executive magazine. He has also served as a consulting editor at Outreach magazine. He has written over 150 articles on church health for numerous publications, and he is a frequent conference speaker. Before submitting to the call of ministry, Sam worked in a procurement consulting role for Fortune 1000 companies. Sam holds a B.S. in Finance and Marketing from the University of South Carolina, an M.A. in Missiology from Southern Seminary, and a Ph.D. in Leadership Studies at Dallas Baptist University.

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comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
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comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
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