People First, Data Second

When I’m talking with church leaders about technology, the conversation often begins with questions about the kind of data we can track and report on. I know that it frustrates some of those leaders that I always flip the conversation to focus on people.

I know data is important. It helps us understand where we are and how we’re doing. But the reason data is important is because it helps make our church communities stronger. Before we create systems to measure the numbers, we need to make sure our focus is on the people. Before we ask, “How many did we have?” we should want to know, “Who was there and who was missing—and why?”

Church Community Builder, or any church management system, was never intended to be just about numbers. In the church context, the most powerful data emerges when we focus on people first. Focusing on the technology, before we focus on the community it is supposed to support, misses the point.

Here are four guidelines for focusing on people first and data second:

  • Church technology must be used to track “faces.”
    Just entering head-counts for attendance is not sufficient. You need to know WHO is doing what and when. This is about individuals not mass numbers.
  • Church technology must be well integrated to seamlessly record activity and life events.
    Data silos only open up cracks for people to fall through. The more your systems are disconnected or complicated, the easier it is to lose track of important information. If the data you’re analyzing is wrong or incomplete, you won’t know who’s missing or even who’s new.
  • Church leaders must be empowered by tools that help them steward and lead.
    If your Sunday school teachers or small group leaders have to call church staff to access and update information about their groups, it probably won’t happen much. They will also have no effective way to record spur of the moment information they learn in a random conversation. That’s a potentially huge missed opportunity. They need to be able to log in, access information, and update it whenever changes occur.
  • Key activities other than attendance must be measured and managed to discover what is happening in your church.
    There are so many factors in the “engagement” equation besides attendance. If you watch these things, over time, you will get objective and relevant data to help you measure the overall health of your entire church—not just your Sunday morning service.

Here are a few things you should measure in order to gauge engagement and the depth of your church community:

  • Worship and Small Group Involvement
  • Assimilation
  • Contributions
  • Volunteering
  • Event attendance and follow up
  • Communications

If each of these areas are consistently measured and updated, patterns will emerge, people won’t fall through the cracks, and church leadership will be able to see a clear picture of what is happening within the Body.

Bottom line: We must first care for people. Data worth analyzing is accrued when we stop looking at people as numbers and start looking at numbers as people. Leveraging technology helps people connect with the church and with other people. Building community comes first. Then, meaningful data will emerge.

What has been most eye-opening since you started consistently using a system to track ministry effectiveness?

Read more from Steve here.

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Steve Caton

Steve Caton

Steve Caton is part of the Leadership Team at Church Community Builder. He leverages a unique background in technology, fundraising and church leadership to help local churches decentralize their processes and equip their people to be disciple makers. Steve is a contributing author on a number of websites, including the Vision Room, ChurchTech Today, Innovate for Jesus and the popular Church Community Builder Blog. He also co-wrote the eBook “Getting Disciple Making Right”. While technology is what Steve does on a daily basis, impacting and influencing the local church is what really matters to him……as well as enjoying deep Colorado powder with his wife and two sons!

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Recent Comments
comment_post_ID); ?> Are there any reliable statistics about the percentage of church plants that fail after 3 years in the US?
— Jon Moore
comment_post_ID); ?> I am a senior citizen who has lived in many areas of the US, the farthest south being Virginia DC area. There are several church plants in the area--some failed, some doing well. One of the sadist failures was a plant in NW Washington near a large Presbyterian Church (I had been an elder in the church, so I knew the area) where changes in church doctrine was driving many away from the PCUSA churches. There were many mature Christians who lived in the area who were very willing to participate and give generously to the church. Its failure was a loss. The pastor and his wife lived in a VA suburb, wanted something that would appeal to their tastes, which included "praise music". There was a professional piano teacher and several people who had sung in choirs in the area. Their suggestions were completely ignored. Forget that there was joyous participation in singing hymns and silence by many for the praise music. The experienced church leaders that were attending were expected to seek the wisdom of the pastor who did not live in the area rather than have any role in leadership. There is another church plant in Northern Virginia that seems to be going the same way. My take: the pastors should get past their high-school and college days culture and get to know and appreciate the people of the community. Do not try to reproduce Intervarsity or Campus Crusade. Hymns are not a sin and "uneducated" (never graduated from college) should not be ignored as uninformed or stupid. People who have served in and/or live in the area are needed in leadership and not just to serve coffee and give. We all need to pray together and serve God in the community in which there is to be a plant. Glenna Hendricks
— Glenna Hendricks
comment_post_ID); ?> I like it Mac and do agree with your opinions on the matter. Thanks much
— winston

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