The Unmistakable Value of Self-Awareness

Dunkin’ Donuts has made a very astute move. They’ve dropped the “Donuts” from their name. From now on, they will simply be known as “Dunkin’.”

Why was this a strategic move? Because, as a business, they are more than donuts. In fact, much more. Most of their business comes from beverages and by dropping the “Donuts” from their name, they can now freely pursue being “beverage-led.”

And in just being Dunkin’, they leave their pivot foot in place for if/when they aren’t beverage-led anymore. Who knows what the future will hold? Right now, 58% of their sales are beverages. In years to come, 58% of their sales could be bagels. They just don’t know.

They are not alone in following this branding strategy. In 2011, Starbucks Coffee became just Starbucks. Then-CEO Howard Schultz noted, “It’s possible we’ll have other products with our name on it and no coffee in it.”


Even Weight Watchers is becoming “WW,” opening up a new mission that is less focused on dieting and more focused on health and wellness.

It reminds me of a historical lesson. In the late 1800s, no business matched the financial and political dominance of the railroad. Trains ruled the transportation industry of the United States, moving both people and goods throughout the country.

Then a new discovery came along – the car – but incredibly, the leaders of the railroad industry did not take advantage of their unique position to participate in this transportation development. The automotive revolution was happening all around them and they did not use their industry dominance to take hold of the opportunity.

In his video The Search for Excellence, Tom Peters pointed out the reason: the railroad barons didn’t understand what business they were in. Peters observes that: “… they thought they were in the train business. But, they were in fact in the transportation business. Time passed them by, as did opportunity. They couldn’t see what their real purpose was.”

So if Dunkin’ isn’t in the donut business but the food and beverage business, and Weight Watchers isn’t in the diet business but the health and wellness business, what about the church?

Well, you’re not in the Sunday School business, the Awana business, the Upward Sports business, the Men’s Fraternity business, the Catalyst business, or any other programmatic business.

Let’s go further: you’re not in the small group business, women’s ministry business, men’s ministry business or any other sub-ministry business. All of these may be well and good and helpful, but they are not your business and should not be treated as such.

Do you know what business you’re in? 

You are in the business of evangelizing the lost, assimilating the evangelized, discipling the assimilated and unleashing the discipled. It’s been that way for nearly 2,000 years.

Everything else is just donuts.


> Read more from James Emery White.


Vanessa Romo, “Dunkin’ Deletes Donuts from Its Name,” NPR, September 26, 2018, read online.



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James Emery White

James Emery White

James Emery White is the founding and senior pastor of Mecklenburg Community Church in Charlotte, NC, and the ranked adjunctive professor of theology and culture at Gordon-Conwell Theological Seminary, which he also served as their fourth president. He is the founder of Serious Times and this blog was originally posted at his website

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comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
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comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
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