Judith E. Glaser is the CEO of Benchmark Communications and the chairman of The Creating WE Institute. She is the author of six books, including Creating WE (Platinum Press, 2005) and Conversational Intelligence (BiblioMotion, 2013), and a consultant to Fortune 500 companies.
Culture transformation is an advanced leadership skill. The primary way to change a culture is to use your conversational intelligence to create an environment that infuses energy and commitment into relationships, teams and the whole organization.
How Better Listening Can Improve Your Conversations and Your Leadership
Connecting and bonding with others trumps conflict. I’ve found that even the best fighters — the proverbial smartest guys in the room — can break their addiction to being right by getting hooked on connecting behaviors instead.