Generospitality Part Four – Three Terrible Messages Your Welcome Team Sends

“‘For I was hungry and you gave me something to eat; I was thirsty and you gave me something to drink; I was a stranger and you took me in;”  – Matthew 25:35 CSB

In your church, love begins every week with your welcome. From your church’s website to your worship bulletin, every step of your hospitality systems will either speak to the love found in your body, or it will reveal one of three conflicting shadow mindsets. Instead of communicating, “We are expecting you to visit this Sunday because we love you and want you to know Jesus does too,” some other message will be received by first-time guests. It will likely be some form of these three:

“We think you can figure out where to go and sit because we are only tolerating your presence until we approve your theology.”

“We desperately want you to come back again because we need you to help us survive another week around here.”

“We are surprised you actually showed up because most of us have been looking for a good reason to leave for years.”

One or more of these messages are communicated every week when our hospitality systems fail to reflect the “love for strangers” that the Acts 2 Church modeled for us. Our meeting places and ecclesiology might look different from those spiritual ancestors, but our welcome should be just as warm – if not more so.

Statistically speaking, anywhere from 2-8% of your congregation this Sunday will consider themselves a guest. Are you ready to welcome them with love? Have you ever thought about what their experience might be as they seek the Lord in your midst? What will their experience be from website to welcome lunch? These are critical questions to ask because your hospitality sets the pace for your generosity.

There are seven moments in your weekly welcome that should serve as critical gauges of your church’s hospitality systems. Each moment is a checkpoint that every guest will experience on a typical Sunday, and a place to steward a love for others, motivated by God’s desire for us. At Auxano, we call these the “Seven Checkpoints” of the Guest Experience and every church, no matter the size or tribe, will lead guests through each this Sunday.

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ABOUT THE AUTHOR

Bryan Rose

Bryan Rose

As Lead Navigator for Auxano, Bryan Rose has a strong bias toward merging strategy and creativity within the vision of the local church and has had a diversity of experience in just about every ministry discipline over the last 12 years. With his experience as a multi-site strategist and campus pastor at a 3500 member multi-campus church in the Houston Metro area, Bryan has a passion to see “launch clarity” define the unique Great Commission call of developing church plants and campus, while at the same time serving established churches as they seek to clarify their individual ministry calling. Bryan has demonstrated achievement as a strategic thinker with a unique ability to infuse creativity into the visioning process while bringing a group of people to a deep sense of personal ownership and passion.

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comment_post_ID); ?> I agree 100%, you can tell if a church is doing this it grows, if there's no growth there's poor leadership..
 
— Dennis Whiterock
 
comment_post_ID); ?> Great work Bubba! Its exciting to see how God has blessed your faithfulness over your lifetime into remarkable, fruitful, Kingdom expansion! Jesus DID say, "without Me you can do nothing!" (John 15:5). No surprise that He rewards "thick and thin" prayer with great fruitfulness! :)
 
— Mike Taylor
 
comment_post_ID); ?> I loved this presentation. It helped greatly as I organized an Outreach Ministry of The Shepherds Care. Thank you. Esther Callaham Mahgoube Emmanuel Pentecostal Church New Jersey
 
— Esther Mahgoube
 

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