Seven Cures for a Toxic Culture

The culture of your church is essentially comprised of who you are, what you value, and how you get things done.

All churches begin with an enthusiastic vision of a culture that is so inviting people can’t resist. But leading a church is complicated. Vision for the culture will not naturally stay aligned without diligence and intentionality.

Candidly, it’s easy for a church to lose its way.

Even in the healthiest of churches, culture can drift. New people come, new staff gets hired, culture drifts. It needs constant attention.

Perhaps your church, however, has passed common drift. It’s possible that your culture has become unhealthy.

Here are some symptoms of a toxic culture:

  • Consistent and unresolved conflict among the leaders.
  • The morale of the staff is low.
  • There is a sense of “politics” in the church.
  • Critical decisions are delayed or unwisely made.
  • There is more conversation about problems than stories of life change.
  • There is high defensiveness.
  • Trust is low.
  • There are very few visitors.
  • There is a lack of vision.
  • There is little joy.

Please don’t read this list and panic. Even the best churches can experience one or two of these symptoms for a short season. That’s normal.

In a healthy culture you name the problem, talk about it openly, make the needed corrections and go on.

No church is perfect. The idea here is to help churches where it’s evident that the culture needs improvement.

Let me be candid and name the number one problem of a toxic culture:

No one is taking ownership and responsibility for the condition of the culture.

Until a leader, the leader, steps up and says, ‘The culture of our church is not healthy, and I own that problem. I take responsibility for the solution.’, the church will remain in trouble. This doesn’t necessarily mean the leader is the cause of the problematic culture. He or she may have inherited it, but ultimately it doesn’t matter. The leader must step up and take ownership.

I don’t know your story or what you are going through, but I’ve worked with hundreds of churches, and I’m confident that while this plan may not be custom for you, it will serve you well as a general guideline.

1) Own it.

Again, the current condition of your church’s culture may not be your fault, but as the leader, it is your responsibility. However, if you have been there for a while, whatever culture, behavior and results you have, you have either created or allowed.

I love the book Boundaries for Leaders, by Henry Cloud. Chapter two is worth the book. “You are Ridiculously in Charge.” He tackles this topic in more depth; I highly recommend it.

2) Tend to your soul.

It’s easy for you as the leader, whether as the senior pastor of a small or large church, executive pastor, campus pastor or department leader in a mega-church, to carry the weight of an unhealthy culture almost as if you did something wrong.

There are no perfect churches. It’s your job to help your church become healthy, not perfect. Give yourself grace as you get ready to lead this change. Take plenty of time for reflection and prayer.

3) Identify the gap.

Write down how you describe the current culture. Write it from three perspectives:

  1. How visitors experience it.
  2. How long term attendees experience it.
  3. How staff and key leaders experience it.

Be as objective as possible.

Gather a small, but trusted group to help you.

1) Choose five words that describe the problem/culture.

  • You might write keywords like defensive, distrust, political, silos…etc.
  • Then, write one sentence for each word to describe what that means in your context.

2) Write five words of how you want the culture to experienced.

  • Such as loving, bold, trusting, empowering, fun, honest…etc.
  • Write one sentence describing specifically what that means.

Don’t make the lists long or complicated. The difference between the two lists is the gap.

Note: It is possible that you will write a different experience for visitors than for long term attendees, leaders, and staff. If that is true, describe why.

4) Lead toward solutions.

The solutions are the specific plans that you design to close the gap between what your current culture is to what you want it to become.

These conversations can get tense. It’s easy to be tempted to ascribe blame; resist that temptation, that never helps. It is, however, essential that you are honest about your current reality and speak very candidly about what is necessary to bring change. (Close the gap.) Remember, you will get what you allow.

5) Consider getting outside help.

It is possible that you may hit an impasse and need an independent outside voice to help you walk through at least the initial stages of change.

You are not looking for a consultant to assist you with ministries and mechanical programming and processes. (What you do and how you do it.) You need a reliable and trusted leader who can guide you through the nuances of the experience of your environment. More of what it “feels” like to be part of your church. This is not as “fuzzy” as that might sound. Remember how particular your sets of five words are. Stay focused.

6) Make tough decisions.

This is the part where you first go back and re-read the chapter on “You are Ridiculously in Charge.”

The absence of these means you choose to allow things to remain as they are. This is a costly process. You may lose some people. No one ever wants that to happen, but it’s often necessary to realize change.

7) Plan for the long term.

Don’t bail at the first sign of rough water. It may get rocky; keep in mind this will take time. The larger the church and more problematic the culture, the longer it takes. I can promise you this, if you continue to pour your energy into practical ministry without tending to your unhealthy culture, all you will get in return is exhaustion.

Think long term. Get some help. Lean into God (wisdom and favor) and don’t give up. It’s worth it. Changing your culture is possible.

Another great resource is the book Cracking Your Churches’ Culture Code, by Sam Chand.

Talk with an Auxano Navigator to learn more about dealing with a toxic culture.

> Read more from Dan.

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Dan Reiland

Dan Reiland

Dr. Dan Reiland serves as Executive Pastor at 12Stone Church in Lawrenceville, Georgia. He previously partnered with John Maxwell for 20 years, first as Executive Pastor at Skyline Wesleyan Church in San Diego, then as Vice President of Leadership and Church Development at INJOY. He and Dr. Maxwell still enjoy partnering on a number of church related projects together. Dan is best known as a leader with a pastor's heart, but is often described as one of the nations most innovative church thinkers. His passion is developing leaders for the local church so that the Great Commission is advanced.

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comment_post_ID); ?> I am a senior citizen who has lived in many areas of the US, the farthest south being Virginia DC area. There are several church plants in the area--some failed, some doing well. One of the sadist failures was a plant in NW Washington near a large Presbyterian Church (I had been an elder in the church, so I knew the area) where changes in church doctrine was driving many away from the PCUSA churches. There were many mature Christians who lived in the area who were very willing to participate and give generously to the church. Its failure was a loss. The pastor and his wife lived in a VA suburb, wanted something that would appeal to their tastes, which included "praise music". There was a professional piano teacher and several people who had sung in choirs in the area. Their suggestions were completely ignored. Forget that there was joyous participation in singing hymns and silence by many for the praise music. The experienced church leaders that were attending were expected to seek the wisdom of the pastor who did not live in the area rather than have any role in leadership. There is another church plant in Northern Virginia that seems to be going the same way. My take: the pastors should get past their high-school and college days culture and get to know and appreciate the people of the community. Do not try to reproduce Intervarsity or Campus Crusade. Hymns are not a sin and "uneducated" (never graduated from college) should not be ignored as uninformed or stupid. People who have served in and/or live in the area are needed in leadership and not just to serve coffee and give. We all need to pray together and serve God in the community in which there is to be a plant. Glenna Hendricks
— Glenna Hendricks
comment_post_ID); ?> I like it Mac and do agree with your opinions on the matter. Thanks much
— winston
comment_post_ID); ?> In this era, we have the opportunity of professional church staff today who utilize their gifting to shape the image and atmosphere of the church organization. But the 100% real impact on the church visitors is genuine evidence of changed lives by the gospel and the active growing discipleship (just as it was in the first century church). One demonstration is financially rich believers ministering equally together with poor believers (how odd, and incredibly miraculous; all humble and bow at the foot of the cross.). It is the awesome contrast of church members vocations, race, gender, age, maturity, gifting, humility that demonstrates to visitors "there is a Spirit in the place". That first-time guest list of 10 are "physical excuses", not spiritual excuses. Those don't tell the story. The condition of facilities and publicly greeting people have zero to do with it. The power of God in and through believers lives dedicated to impact other people with their relationship bridge-building of acceptance of the lost around them. Empowered believers are infectious, loving, helpful, giving, self-less, dynamic, compelling, bold, Christ-filled. As I have been in many church settings domestically and internationally, the facilities can be poor, and yet the fellowship can still be rich. We need to operate with first church humility. People come to Christ on His terms, not on our human abilities of hospitality. A huge catastrophe in a community, disaster relief brings lots of people into churches – many come to the church in those terrible conditions no matter the physical condition of the local church. Off the condition of facility, and onto the condition of God's people (living stones).... and everything else will grow.... and the other physical issues will be corrected by the staff.
— Russ Wright

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