ABOUT MAXINE KAMIN

Maxine Kamin is president of TOUCH Consulting, Inc.: The Personal Touch in Business. She is an author of internationally recognized books and training guides for the American Society for Training and Development such as 10 Steps to Successful Customer Service and Customer Service Training.

Too Busy to Connect: Avoiding Invalidation in our Communication

by: Maxine Kamin

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We often think that quick communication saves time. This is true in some cases, but relying only on cursory communication runs the risk of misunderstanding.

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