ABOUT SHEP HYKEN

Shep Hyken
Shep Hyken, CSP, CPAE is a customer service expert, hall-of-fame speaker and New York Times and Wall Street Journal bestselling author. He works with organizations to build loyal relationships with their customers and employees. He is also the creator of The Customer Focus, a customer service training program that helps organizations develop a customer service culture and loyalty mindset. For more information contact (314) 692-2200 or www.Hyken.com.

This One Guest Moment Matters the Most

smile is a small gesture, but a powerful one. It takes little effort and doesn’t cost anything. You just have to get in the habit of doing it. When you get into the habit of smiling at others, you’ll start to notice how many people smile back at you.

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comment_post_ID); ?> I ask: “How long have you been coming here?” It’s works in every situation.
 
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Clarity Process

Three effective ways to start moving toward clarity right now.