ABOUT SHEP HYKEN

Shep Hyken
Shep Hyken, CSP, CPAE is a customer service expert, hall-of-fame speaker and New York Times and Wall Street Journal bestselling author. He works with organizations to build loyal relationships with their customers and employees. He is also the creator of The Customer Focus, a customer service training program that helps organizations develop a customer service culture and loyalty mindset. For more information contact (314) 692-2200 or www.Hyken.com.

This One Guest Moment Matters the Most

smile is a small gesture, but a powerful one. It takes little effort and doesn’t cost anything. You just have to get in the habit of doing it. When you get into the habit of smiling at others, you’ll start to notice how many people smile back at you.

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comment_post_ID); ?> Fascinating. I had never read the Bible but hoped to someday. Now thanks to Audible, Libby, the KVG app, etcetera it is at last coming alive for me. Asking Siri how many chapters are in Genesis brought me here. 50 chapters. Ha! Just five more chapters and I’d have had my answer. No more skipping ahead.
 
— Anthony X Safina Jr.
 
comment_post_ID); ?> wow, this is great! more grace...
 
— Kelvin
 
comment_post_ID); ?> Very good encouraging message.thank you .praise to the Lord Jesus Christ
 
— Prashanthpaul
 

Clarity Process

Three effective ways to start moving toward clarity right now.