Generospitality Part Five – The Seven Checkpoints of an Engaging Guest Experience

Your guests feel your hospitality, or the lack thereof, as they navigate a shared set of moments across your campus environments for the very first time. Called the Guest Experience Checkpoints, these moments are common to every new worshipper and will set the tone for how they feel about your worship service. These seven checkpoints also shape each guest’s desire to come back the following week. It is important to understand that all of these experiences will likely occur in the first 11 minutes a guest is on your campus.

This means that the Seven Checkpoints often take place apart from the moments that leadership has prepared for, and invested the most pre-Sunday time in: the worship set and the sermon text. Before a G chord gets played or a Greek verb gets parsed, most of your guests have already formed a permanent impression of your church. The team-centered tool download below gives you the opportunity to unpack each checkpoint with a fun, tongue-in-cheek assessment and provide key Go Ahead actions.

In each case, the goal is to move away from the typical hands-off “we think you can figure this out” Sunday morning approach. What if your Sunday experience communicated to the guest “we are expecting you to be here” every week? The goal is to build confidence in your guests, through each of these moments. Great guest systems communicate that we are ready for you this morning and that we are anticipating God to do a work in you. These seven checkpoints will help your team be great stewards of your church’s first time guest experience and demonstrate Biblical hospitality to a community waiting to know they are loved.

Download the Seven Checkpoints of an Engaging Guest Experience Tool here.

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Bryan Rose

Bryan Rose

As Lead Navigator for Auxano, Bryan Rose has a strong bias toward merging strategy and creativity within the vision of the local church and has had a diversity of experience in just about every ministry discipline over the last 12 years. With his experience as a multi-site strategist and campus pastor at a 3500 member multi-campus church in the Houston Metro area, Bryan has a passion to see “launch clarity” define the unique Great Commission call of developing church plants and campus, while at the same time serving established churches as they seek to clarify their individual ministry calling. Bryan has demonstrated achievement as a strategic thinker with a unique ability to infuse creativity into the visioning process while bringing a group of people to a deep sense of personal ownership and passion.

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comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
— Dave
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
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