Sign Language
by: Bob Adams
A place’s sign narrative is the voice of the building or place and its owner, revealing the pathways and destinations of the building or space.
ABOUT BOB ADAMS
Bob is an absolute fanatic about Guest Experiences, growing up watching his father serve customers at the gas station he built and operated for 44 years. Bob is continually connecting with corporate leaders in the customer experience world, learning and then translating practices for ChurchWorld. He writes, speaks, and consults on the topic frequently.
Vocationally, Bob has a dual role at Auxano, a clarity first consulting firm serving the church. As Vision Room Curator and Digital Engagement Leader he researches, edits, writes and publishes online content. As Guest Experience Navigator, he leverages his passion, providing Guest Perspective Evaluations and Guest Experience Blueprints.
Bob and his wife Anita have been married for 40 years. They have 4 children, 3 daughters-in-law, 1 son-in-law, and 5 grandchildren.
9 Secrets to a Great Guest Experience
by: Bob Adams
9 Secrets, Bob Adams, Chip Bell, Church Guest Experiences, Guest Experiences
What could your organization do to make your Guest’s experience unexpectedly unique?
Making Engagement Contagious
Guest engagement starts with team engagement.
The Big Little Deals in Welcoming Guests
by: Bob Adams
Bob Adams, Disney, Imagineers, Story Place, Welcoming Guests
Are you welcoming Guests into a space that can become a story place?
Your First Chance at a Great First Impression
The first face of your church is in the parking lot. What happens there sets the tone for the whole experience – before your Guests even enter the building.
The Wayfinding Design Process
by: Bob Adams
Church leaders must think like wayfinding designers in order to help Guests and members have a seamless guest experience while on your campus.
Why Wayfinding Matters: What We Can Learn from Disney Culture
by: Bob Adams
Wayfinding helps people know where they are, how to reach their destination, what is happening there, and how to exit.
4 Habits Behind a Successful Guest Experience
Engaging with Guests is primarily through personal contact, and that starts on the front lines with your team. Here are four activities your church can utilize with your front line teams to help them better engage your Guests.
Use These 3 Ps to Deliver Guest Experience Magic
Use the magic of amazement, delight, and enchantment to create a Guest Experience that soars far beyond your Guest’s highest expectations.
What is the Value of Your Guest Experience?
by: Bob Adams
Bob Adams, Church Guest Experience, Guest Experience, Guest Experience Value
The complexity of your Guest Experience is like multiplication, not addition.
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Recent Comments
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Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked.
I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
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Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
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Amen!!
Clarity Process
Three effective ways to start moving toward clarity right now.
