You need a particular kind of practice – deliberate practice – to develop expertise in reading.
Less is more because more choices paralyze the thought process.
Your team is THE most critical part of creating an Exceptional Guest Experience. They make your Guest Experience “real” every weekend!
I dare you to read about the Savannah Banana success story and not smile…and by the way, you will learn some EXCELLENT Guest Experience tips along the way.
Summer is a great time for reading – even if you’re not on vacation! Here’s a list of new and new-to-me books that will help improve your church’s Guest Experience.
The Guest Experience Boot Camp will introduce your team to developing powerful moments through design thinking because Designing Guest Experiences is more important than delivering guest services.
As a leader, you should know more about the creation story of your organization than anyone on the planet. What are the circumstances—passions, problems, and people—surrounding how the organization got started to begin with?
Experience still matters – especially in ChurchWorld, where there is no “product” per se, but the outcome of the interactions with our Guests may be eternal.
See that Guest approaching? As they draw closer, there is no more important person in the world. It’s time to move from proximity to presence.
Designing Guest Experiences is more important than delivering guest services.