3 Destructive Assumptions Made by Pastor Search Teams

Recently, I heard of yet another downtown “First” church repeating the painful cycle of pastoral transition just a few years after replacing their long-tenured senior leader. It seems to be the same story with a different church name: church reels over their perfect replacement candidate, for a beloved pastor of 15+ years, who turns out to not be so perfect after all, and then leaves for another church, or gets asked to leave after a few years of dysfunction and/or less-than-desired results. 

Meanwhile, half of the congregation sits confused because things seemed to be going well enough, even if congregational growth had noticeably slowed down a bit after the first few months. While another half of the body sits pining for the “good-ole” days, dreaming of their old pastor reborn and the way things used to be.

And smack dab in the middle sits a pastor search committee tasked, yet again, with finding “God’s right” leader… but not like the last right one.

The principle of insanity immediately kicks in, with the assumption that searching in essentially the same way, with essentially the same people (even if their names are different) will yield different results.

And honestly, more often than not, it does… and therein lies the problem.

When asked, most of the congregation will attribute the previous seven or so years of transitional expense, missional confusion and stalled growth as “just a part” of getting to the eventual right pastor, and ascend to a point three years down the road when the church is again vibrant and effective. Few will admit to a decade lost and grieve what essentially becomes ten years of inward congregational focus and lost community impact.

Every church in a season of pastoral succession is susceptible to a needlessly extended period of transition and the resultant loss of missional momentum. From observance of this vicious cycle, here are three destructive assumptions made by pastor search teams:

1. “We cannot pursue any new ideas or invest in long-term strategic initiatives until the next pastor gets here.”

The resulting mistake is the hiring of a positional leader to come in and tell the church what their vision is and define what they should do next. Positional leaders like this are attracted to a vision vacuum they can fill – likely having exhausted their ideas and resources at the current church, and will gladly come to yours to do the same. Leaders beyond this positional kind are often called to a visionary people they can lead and celebrate Great Commission impact alongside.

Action 1: Remember true leaders love active vision. They recognize that a church that waits on and wants their new pastor to be the singular visionary voice will likely not be easily led toward that vision.

2. “We should develop a list of pastoral qualifications rather than define congregational convictions.”

The resulting mistake is the search of a candidate based on past accomplishment or present answers, rather than future alignment.This is because the elevation of the radical minimum standards of Biblical eldership becomes a pinnacle of maturity in the church that only a select few might attain. Most of the early Church leadership would not be candidates for a search team today, and it is likely that Jesus himself might have a hard time making it past the first round for many churches. He would definitely blow it in the interview stage, asking really personal questions of the committee and being disproportionately focused on those not in the church yet, unconcerned with making members happy. We like the thought of making disciples, but most congregations have never taken the time to define that actual process or describe the resulting output of a discipleship culture.

Action 2: Hire to culture not just to resume. Skills are developable and experience can be deceiving, but a close attention to alignment in discipleship ethos and practice yields a greater chance to break the cycle.

3. “We will find a candidate who will simultaneously protect the status quo and grow the church.”

The resulting mistake is the painful realization that sustaining what-is becomes a surrender to what should be. Most churches in a season of pastoral change are not there by chance. They have watched a pastor leave sooner than everyone expected for a new, apparently more effective calling. Or they have felt a pastor stay longer than anyone realized, in a safe, but steadily less effective office. Tension arises when what is actually revealed to grow disciples by a church stands in direct opposition to what is revered by most of the members of the church.

Action 3: Choose conviction over comfort. Growth that matters rarely comes without pain, pressure and some degree of change. A congregational willingness to release the next pastor to lead-out toward God’s preferred future will yield a higher quality candidate every time.

There is never a guaranteed result to any pastor search process, and the working of God through the leadership of His Spirit is never to be overlooked or underestimated.

Yet, we must admit that the pastor search team role is an important and needed part of any transition process, or else the church should just sit and wait for the next pastor to knock on the front door, announcing their arrival. Breaking the painful cycle of pastoral turnover takes more than wishful thinking andwistful dreaming.

A successful search for the next pastor takes a willingness by the whole body to attain active leadership, maintain congregational convictions and sustain missional priority.

> Read more from Bryan.

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ABOUT THE AUTHOR

Bryan Rose

Bryan Rose

As Lead Navigator for Auxano, Bryan Rose has a strong bias toward merging strategy and creativity within the vision of the local church and has had a diversity of experience in just about every ministry discipline over the last 12 years. With his experience as a multi-site strategist and campus pastor at a 3500 member multi-campus church in the Houston Metro area, Bryan has a passion to see “launch clarity” define the unique Great Commission call of developing church plants and campus, while at the same time serving established churches as they seek to clarify their individual ministry calling. Bryan has demonstrated achievement as a strategic thinker with a unique ability to infuse creativity into the visioning process while bringing a group of people to a deep sense of personal ownership and passion.

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COMMENTS

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lmalstrom — 08/28/15 9:48 am

nailed it! praying fervently for our church. LM

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

Seven Checkpoints: The Critical First Eleven Minutes at Your Church

If you ever check out multiple churches in a short period of time, you will likely be surprised by the differences in hospitality expressed to first-time guests. In some churches a guest knows exactly where to park, is graciously welcomed, escorted to the children’s area to drop off kids, and introduced to several helpful people. In other churches, a guest has no idea where to go and is not welcomed by anyone.

While some churches have become so guest-driven that they lose focus on Christ in a hyper-attractional attempt to draw a crowd, others almost ignore guests as a badge of their spirituality or a sign of their apathy. Both miss the mark, as hospitality is deeply biblical. For example, hospitality is included in the necessary qualifications for an elder (1 Timothy 3:2) because hospitality is a direct and tangible link to how Christ has received us. We were all strangers to the family of God and the household of faith. We were enemies, but God in His great mercy welcomed us. He has practiced hospitality toward us and challenges us to accept others as He has accepted us (Romans 15:7).

I am honored to work alongside Auxano in consulting churches on mission, strategy, and values. When we guide a church through a process, we also help them evaluate the hospitality that is expressed to a first-time guest. We know that the first 11 minutes at your church are really important. My friend and colleague Will Mancini believes, based on consultations with hundreds of churches, that a first-time guest will decide if he/she is returning in those first 11 minutes.

To get really practical and helpful, Will encourages church leaders to think about the following “seven checkpoints” in expressing hospitality:

  1. Before Departure: Are directions and service times immediately accessible to guests from your church website?
  2. Travel to Location: Do guests know where to turn into your church location?
  3. Parking Lot: Do guests know where to park?
  4. Building Entrance: Do guests know which door to enter?
  5. Children’s Ministry: Do guests know where to take their kids?
  6. Guest Center (or some other name): Do guests know where to go for more information?
  7. Worship: Do guests know which door to enter?

It is helpful to look at these checkpoints through the eyes of a first-time guest. When a guest pulls into the parking lot, does he/she know where to park? Are there signs that direct where to go next? Clear and visible signs that direct people to the next point are helpful, but it takes people to express hospitality. Signs can direct a guest, but only a person can shepherd a guest.

You may find it helpful to divide the first few minutes of a guest coming to the service into waves or sections and then staff with people appropriately: parking, outside greeters, inside greeters/ushers, etc. Sometimes churches view these roles as “anyone can do them,” and thus, they merely fill slots. For strategic hospitality, the right relationally savvy people with grace-filled hearts must serve in these critical roles. These roles are more important than we often realize.

Be sure you have a plan for expressing hospitality to first-time guests. Having no plan sends the signal that “the message we preach has not impacted how we welcome you.”

> Read more from Eric.


Start a conversation with our team. We’re glad to offer our input. Your vision is at stake, so let’s talk.

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ABOUT THE AUTHOR

Eric Geiger

Eric Geiger

Eric Geiger is the Senior Pastor of Mariners Church in Irvine, California. Before moving to Southern California, Eric served as senior vice-president for LifeWay Christian. Eric received his doctorate in leadership and church ministry from Southern Seminary. Eric has authored or co-authored several books including the best selling church leadership book, Simple Church. Eric is married to Kaye, and they have two daughters: Eden and Evie. During his free time, Eric enjoys dating his wife, taking his daughters to the beach, and playing basketball.

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COMMENTS

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Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

Set HIGH Expectations for Your Guests This Weekend

A Note from the VisionRoom Curator: My friend Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” During our special August emphasis on Guest Experiences, Scott graciously agreed to let us use a blog post on customer experience. But don’t worry – when you hear “customer” just insert the word “Guest” and you will come away with a powerful lesson to share with your Guest Experience teams.


What are the FIRST WORDS that a Guest hears when they make contact with you or your organization?

If you haven’t planned it — or, if you’re satisfied with a generic, “Can I help you?” — then those professionals who deliver an enthusiastic welcome…and set a high expectation for the Guest of what’s about to happen…will leave you behind!

This 1 1/2 minute video suggests the importance of setting HIGH Guest expectations — and why it is so important. Click on the image to launch the video.

ScottMcKain

> Read more from Scott.

> Read more about the “Taxi Terry” story Scott mentioned in the video.


Start a conversation with our team. We’re glad to offer our input. Your vision is at stake, so let’s talk.


 

 

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp, coming to Orlando, FL on April 3-4.

Download PDF

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ABOUT THE AUTHOR

Scott McKain

Scott McKain

Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” His keynote presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations. Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.

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COMMENTS

What say you? Leave a comment!

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

What is the Value of Your Guest Experience?

What is the value of your Guest Experience?

Go back and read the previous sentence again, this time attaching the mathematical meaning to the word “value.” That’s value, as in a numerical quantity that is assigned or is determined by calculation or measurement.

Dr. Len Berry, Distinguished Professor in Retailing and Marketing at Texas A&M, has developed a form of “experiential math” that was originally designed to focus on the specifics of service delivery. In the ongoing quest to translate customer service practices from the corporate world to Guest Experiences in ChurchWorld, I have modified Dr. Berry’s math just a little.

In order to demonstrate the intricacy and complexity of a Guest Experience in your church, consider the following three variables to be mastered and managed:

  • Guests’ expectations of what is about to happen
  • The outcome that actually does happen
  • Guests’ observations of everything that goes on in-between

The critical part of this formula is in the way you do the math. The three separate variables above don’t add up to a cumulative total. They are multiplied. That difference is crucial.

When you add 6 + 4 + 0, you get 10, no matter which way you arrange the order of the numbers. On the other hand, when you multiply 6 x 4 x 0, you get zero, regardless of the numerical sequence. When you’re adding, the presence of zero doesn’t change the total.

However, the complexity of your Guest Experience is like multiplication, not addition.

When one of the numbers (variables) is zero, it wipes out everything else, regardless of the other numbers involved. All three variables have to be positives for anything significant to be produced.

If you are going to manage the total Guest experience in such a way as to obtain a positive outcome, each variable must be positive in the eyes of your Guests. If just one significant variable leaves the Guest with a “zero,” guess what – the entire value of the experience is a zero.

Take a look around at your Guest Experience variables – and you do the math.

Want to learn how your Guest Experience variables can create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp, coming to Cincinnati, OH on August 7-8.

> Read more from Bob.


Start a conversation with our team. We’re glad to offer our input. Your vision is at stake, so let’s talk.

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ABOUT THE AUTHOR

Bob Adams

Bob Adams

Bob is an absolute fanatic about Guest Experiences, growing up watching his father serve customers at the gas station he built and operated for 44 years. Bob is continually connecting with corporate leaders in the customer experience world, learning and then translating practices for ChurchWorld. He writes, speaks, and consults on the topic frequently. Vocationally, Bob has a dual role at Auxano, a clarity first consulting firm serving the church. As Vision Room Curator and Digital Engagement Leader he researches, edits, writes and publishes online content. As Guest Experience Navigator, he leverages his passion, providing Guest Perspective Evaluations and Guest Experience Blueprints. Bob and his wife Anita have been married for 40 years. They have 4 children, 3 daughters-in-law, 1 son-in-law, and 5 grandchildren.

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COMMENTS

What say you? Leave a comment!

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

5 Ways Future-Fueled Leaders Curate Contagious Church Vision

Are you hiding behind excuses or leading out front with vision?

Often as leaders, we are quick with the reasons we “can’t do something” and slow to develop the resonate calling as to why we “couldn’t do anything else.” It becomes all too easy to succumb to what would not work rather than submit to what would, by God’s direction and provision.

So, what if your most pressing issue really just comes down to vision?

  • An insurmountable lack of volunteers is really a lack of inspirational clarity.
  • A team of overwhelmed staff members is really in an underwhelming ability to prioritize what really matters.
  • Too few parking spaces is really too little passion to call people to park sacrificially.
  • An inadequate children’s environment is really barely-adequate family engagement.
  • That missing marketing hook is really an underdeveloped discipleship culture.
  • A less-than-creative arts team is really a more-than-comfortable Sunday status quo.
  • Your restless conference attendance schedule is really a tiring search for yet another new idea.
  • Governance that does not work is really generality at work in managerial leadership.
  • A lessening impact in student ministry is really an increasing gap in reaching the culture for Christ.
  • Leaders asking for yet another static strategic plan is really a call for dynamic clarity toward what’s next.

Whatever problem we are facing right now as church leaders, the solution comes back to vision. Vision not as a highly tuned statement, but a finely curated state of mind. It is not about trying to be one of “those” visionary leaders, but about leading as a steward of the calling of God on your church.

A vision state of mind looks for consistent opportunities to make vision contagious.

Here are 5 ways future-fueled pastors curate a contagious church vision. They remember that…

Clear vision is knowable, so they keep it simple.

Concise vision is repeatable, so they invest in articulation.

Contextual vision is undeniable, so they ensure it’s authentic.

Compelling vision is actionable, so they prepare for movement.

Catalytic vision is unstoppable, so they seek the Spirit’s leadership.

How would a greater focus on what could be, and a lesser focus on what was, bring life – and a way forward – to your most pressing issue this week?

Learn more about engaging a process for developing vision clarity to meet the problems in your church at Auxano.com.

> Read more from Bryan.


Want to know more about the kind of vision described above? Start a conversation with our team. We’re glad to offer our input. Your vision is at stake, so let’s talk.

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ABOUT THE AUTHOR

Bryan Rose

Bryan Rose

As Lead Navigator for Auxano, Bryan Rose has a strong bias toward merging strategy and creativity within the vision of the local church and has had a diversity of experience in just about every ministry discipline over the last 12 years. With his experience as a multi-site strategist and campus pastor at a 3500 member multi-campus church in the Houston Metro area, Bryan has a passion to see “launch clarity” define the unique Great Commission call of developing church plants and campus, while at the same time serving established churches as they seek to clarify their individual ministry calling. Bryan has demonstrated achievement as a strategic thinker with a unique ability to infuse creativity into the visioning process while bringing a group of people to a deep sense of personal ownership and passion.

See more articles by >

COMMENTS

What say you? Leave a comment!

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

How to Raise the Guest Awareness of Your Congregation

Every church in America has a guest problem. They may have a huge number of guests showing up each week (a great problem). They may not have had any guests in months (an awful problem). But if the “regulars” in the church aren’t aware that guests are among ’em, that’s the biggest problem of all.

Here’s why: in either case (lots of guests or none at all), regulars need to be regularly reminded that the weekend isn’t all about them. In a lots-of-guests church, that will create an environment of openness and welcome (think “no more territorial rights in pews”). In a little-if-any guests church, that’ll breed an expectation that guests should be there. And according to the greatest theological movie of 1989, if you build it, they will come. 

So here they are: ten practical ways to raise the Guest Awareness Culture on the weekend. (None of these are new or world-changing, by the way. I’ve mentioned most of them on other parts of this blog many times over, and you can click the links to read more. But hey: who doesn’t love a list?)

1. Develop a First Impressions TeamIt seems simple enough, but far too many churches don’t have one. And before ye protest, four guys in matching ties handing out bulletins at the door does is not a First Impressions Team. You need a robust crew of people who are responsible for everything from the parking lot to the pew (or if you don’t have pews, from the street to the seat).

2. Remember that the sermon starts in the parking lotThink outside in when it comes to developing your team. Since people decide whether or not they’ll return to your church within the first ten minutes, it makes sense that you’d do whatever it takes to make the first of those ten minutes the most welcoming. Put plenty of people – at least 40% of your team – on the outside of the doors.

3. Reserve the best spots for your first time guestsYep, I’m talking designated parking. With clear signage. Up front. Obnoxiously close and convenient. Way closer than the pastor or the bishop parks. And speaking of…your staff, volunteers, and other leadership should make a habit of parking farthest away.

4. Have a tent. Forget about your Welcome Center that’s inside the building, past the lobby, down the hallway, take two lefts and a right, and maybe you’ll find it. Nope, but a big obnoxious clearly marked tent right in front of your big obnoxious clearly marked “reserved for first time guests” parking lot. Having a safe place that guests can stop by before they enter will reduce their anxiety and make them feel like they know what’s about to happen.

5. Have a tellFigure out a way to identify your guests. And no, that’s not by making them stand up in the service or slapping a name tag on them that says “guest” in red letters (kid you not, a friend tweeted me that experience as I was writing this post). We use a basic gift bag with our church’s logo on it. It’s not a gift as much as it is a way to pay special attention to those experiencing their first weekend.

6. Talk to ’emFrom the stage. Every week. Multiple times. Again, that’s not singling them out for embarrassment, but acknowledging that guests are present. Talk to your guests so much that your regulars are sick of hearing your spiel, and that’ll be just about the time that the light bulb will come on and they’ll realize…by golly…guests are present.

7. Create a newcomers eventWhether that’s a meet-and-greet after every service or a full fledged monthly meal and class, do something to help guests take a next step. And talk about that from the stage every week, too.

8. Clean up your junkYou’ve long since forgotten about the layer of dust on the communion table or the smudges on the front door’s glass. But your guests haven’t. Prepare for them every week by keeping your facility in top shape.

9. Encourage volunteers to “attend one, serve one.” Here’s the problem with point #1 above: a First Impressions Team does little good if they disperse four minutes after the service begins. If you have multiple services, ask vols to fully worship in one, and fully engage / serve in another. And if you don’t have multiple service, that’s the best reason I know of to add one.

10. Pray for them. Pray that God sends them. Pray that the ones God sends, he will save. Pray that you’ll be proactive in treating them well and inviting them back. Pray that you’ll simply be friendly. The things that you keep before God’s throne, he’ll keep on your heart.

That’s my ten. It’s not exhaustive, by any means. What would you add?

> Read more from Danny.


 

Start a conversation with our team. We’re glad to offer our input. Your vision is at stake, so let’s talk.


 

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp in Cincinnati, OH on August 7-8

Download PDF

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ABOUT THE AUTHOR

Danny Franks

Danny Franks

Danny Franks makes his living as a Connections Pastor at the Summit Church in Raleigh-Durham, North Carolina. He also makes a life as the husband of an out-of-his-league hottie and the dad of three cool sons and one sweet princess. His blog, dfranks.com, is a reflection of how he interacts with all of these.

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COMMENTS

What say you? Leave a comment!

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

If Guest Experience Were a Hymn

Hymn singing is a ritual in just about every religion on the planet.  It helps a collection of people share a common expression of belief in a manner that is joyful or celebrative.

John Wesley, with his brother Charles, founded what is now the Methodist Church.  In his 1761 book, Select Hymns, he wrote the “Directions for Singing” currently found in the front of most Methodist hymnals. If you substituted the word “Guest Experience” for “singing,” Wesley’s directions would also provide powerful tenants for delivering a remarkable Guest Experience.  And, while churches may refer to their constituents as parishioners, members, or “the congregation,” always remember on the other side of the worshiper’s eyes is the perspective of a customer.

“Sing lustily and with good courageBeware of singing as if you were half dead or half asleep.”  Guests abhor handing their hard-earned funds or limited time to a team member who acts completely indifferent.  When they witness front line members “taking their own sweet time” to respond to a request, it makes them search for other service providers (including churches) who serve “lustily and with good courage.”

“Sing modestly…that you may not destroy the harmony but unite your voices together.”  Remarkable Guest Experiences require teamwork.  If the housekeeper is slow getting hotel rooms ready, the front desk clerks continues to disappoint the guest with “Your room is not quite ready.”  The waiter looks foolish if the chef failed to prepare the meal as described.  In the same way, if the minister makes a promise the staff cannot keep, the disharmony leaves customers disappointed.

“Sing all…let not a slight degree of weakness or weariness hinder you.”  Great Guest Experiences are about good closure.  It means ensuring theGuests’ real need is met, not just their request.  It involves ensuring the Guest is pleased with the outcome, not just satisfied with the effort.  And, it takes going the extra mile even when we are tired and ready to go home.

“Above all, sing spiritually.  Aim at pleasing God more than yourself…so the Lord will approve and reward you…” While a religious song has a spiritual goal, the end game for Guest Experience is somewhat similar.  It is not about pleasing yourself; it is about pleasing your those you serve.  Service processes should be designed for the Guest, not for internal convenience.   And, making Guests happy yields the rewards of growth and the pleasure of knowing your team made a difference.

If your Guest Experience were a hymn, would it elevate the spirits of your Guests?  Would it unite the passions of those who “sing” with you?

> Read more from Chip.

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ABOUT THE AUTHOR

Chip Bell

Chip Bell

Chip R. Bell is the author of several best-selling books including his newest: Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.

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comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

7 Ways to Help Others Understand the Vision

A lot of people have great vision. But you’ll never see your vision become a reality unless you communicate it well to others. Many great God-given dreams die in the vision-casting stage. In fact, there are seven particular things you need to do in order to make sure your people understand the vision.

1. Who you are. What’s your church about? Every church should fulfill the five biblical purposes of worship, fellowship, discipleship, ministry, and evangelism. But how you fulfill the purposes depends upon the distinct nature of your church. What makes your church unique? People aren’t the only ones with a particular shape; whole churches have them as well. When you’re communicating vision to your church, you’ve got to help people see how your church is unique.

2. Where you are going. Besides communicating your identity, you need to communicate the church’s direction and goals. Leadership is influence, and the quickest way to tell if you’re a leader is to look over your shoulder. If somebody’s following you, you’re a leader. If nobody’s following you, you’re not the leader. It’s that simple. The moment you have to tell people, “I’m the leader!” you’re not. Leadership is knowing where you’re going and being able to persuade people to come along with you. That’s influence. If you don’t know where you’re going, nobody else will, and nobody’s going to follow you. To communicate vision, you’ve got to communicate where you’re going.

3. Why you are going there. Once we’ve communicated where we’re going, we’ve got to tell our congregations why we’re going there. At Saddleback we do this through Class 101. A membership class is a great place to communicate the why of what you’re doing. People will have a hard time following you to where God wants you to go if they don’t understand the motivation behind it.

4. What it feels like to be going there. People want to be in on fun – and they want to be fulfilled. No one wants to be left out of excitement. To get people behind your vision, you need to communicate to people how fulfilling it will be to join God in what he’s doing through your church. People are looking for significance. You’ve got to let people know they’ll find significance by investing their lives in seeing God’s kingdom expand.

5. What people can do. As a part of vision-casting you need to help individuals in your church see what they can do. Everybody will need to play his or her part in realizing the vision of the church. You’ll need to give your congregation practical and immediate parts they can play in the process. You’ve got to help them see that their individual ministry contributes the progress of the whole. A good leader does that.

6. How you’re going to do it. Share with your congregation how you’re going to move forward. Be specific. As soon as you share your vision for your church, people will want to know how you’re going to do it. Let them in on the strategy. It’s going to help the vision become more reachable in the minds of your congregation.

7. What the rewards will be. Tell your church what the benefits will be for fulfilling the vision that God has for you. Focus on the spiritual and emotional benefits. What will it be like when Jesus tells you, “well done good and faithful servant”? That’s the most important reward we’ll get from doing what God calls us to do.

Vision-casting is an important part of your role as a pastor. God has a vision for your church. Your job is to help your parishioners get behind that vision. You’ll need to communicate these seven things when you do that.

> Read more from Rick.


Start a conversation with our team. We’re glad to offer our input; your vision is at stake, so let’s talk.

 

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ABOUT THE AUTHOR

Rick Warren

Rick Warren

Rick Warren is the founding pastor of Saddleback Church in Lake Forest, Calif., one of America's largest and most influential churches. Rick is author of the New York Times bestseller The Purpose Driven Life. His book, The Purpose Driven Church, was named one of the 100 Christian books that changed the 20th century. He is also founder of Pastors.com, a global Internet community for pastors.

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COMMENTS

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Mike Hill — 08/06/13 1:46 pm

This is a great article. I have been seeing the importance of vision articulation since sitting at the feet of Auxano. Rick, I was wondering if you could share more specifics about how you articulate the vision of your ministry to new congregants and also to new leaders. Do you have some sort of process to help facilitate that conversation? Thanks for your time and investment in younger leaders like me. Im planting in central ohio and am eternally indebted to the wealth of resources that everyone is sharing online.

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.

Smiling is Not Enough: The Top Ten Mistakes Your Volunteers Make Welcoming Guests at Church

The team at Auxano enjoys playing the role of “secret worshipper” when we take a church through our visioning process called the Vision Pathway.  We call it a Guest Perspective Evaluation.

WMGuestServices

As I prepare to debrief a church again tomorrow, I want to share some general insights on welcoming ministry and hospitality for guests.

Here are the top ten mistakes I see when volunteers are helping me as a first time guest:

#1   Volunteers have not thought in advance about my next step as a guest so they don’t know how to guide the conversation with me.

#2   Volunteers  are talking with friends and don’t notice me.

#3   Volunteers are doing task work and are not available or responsive the moment I show up.

#4   Volunteers generally hesitate when I initiate with a question.

#5   Volunteers don’t know where the most pertinent information is located.

#6   Volunteers  tell me what to do with no information or tools or other people to help me.

#7   Volunteers generally look preoccupied, distracted or unsure of themselves in their non-verbals even when being friendly.

#8   Volunteers are unaware of the basic “how to” questions for checking-in children of every age.

#9   Volunteers don’t introduce me to others at the church.

#10 Volunteers gave me written information that is not important, pertinent or strategic (sending me on a bee-line to the trash can).

If you want more resources on welcoming ministry and church guest services, check out additional information on VisionRoom.com and follow Bob Adams who works as Auxano’s Vision Room Curator and Guest Services maven. Here is a list of resources on his blog and a recent post on Where Does Your Guest Experience Start?

My team and I want to connect with you. Fill out this short form and one of our Navigators will contact you.

> Read more from Will.


 

 

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp in Cincinnati, OH on August 7-8.

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ABOUT THE AUTHOR

Will Mancini

Will Mancini

Will Mancini wants you and your ministry to experience the benefits of stunning, God-given clarity. As a pastor turned vision coach, Will has worked with an unprecedented variety of churches from growing megachurches and missional communities, to mainline revitalization and church plants. He is the founder of Auxano, creator of VisionRoom.com and the author of God Dreams and Church Unique.

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COMMENTS

What say you? Leave a comment!

Recent Comments
comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.
 
— Abel Singbeh
 
comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.
 
— Dave
 
comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.
 
— Argaw Alemu
 

Clarity Process

Three effective ways to start moving toward clarity right now.